JPS Logistics are also proud members of the International Pet and Animal Transport Association (IPATA) and one of but a few authorized Customs brokers or freight forwarders who are able to help pet shippers clear their animals through the appropriate U.S. regulatory agencies.
No matter the size of your shipment, Logisco is committed to getting it where it needs to go. With Lgisco, we handle your parcel delivery like any other major freight shipment — thoroughly and professionally.
We use advanced notification from overseas agents and airlines prior to an animal’s arrival. We submit the documents to Customs while in transit, ensuring all relevant agencies are ready to act upon their arrival. By monitoring the trip and travel for your pet, we attempt to minimize delays, reducing stress for you and your animal.
The arrival times for your pet are dependent on the drop-off location and product, so we’ve developed a helpful chart to give you an idea of when you need to bring your pet to the airport.
At the recommendation of the American Veterinary Medical Association (AVMA), we will not accept household dogs and cats that have been sedated or tranquilized.
If you plan to sedate or tranquilize an animal other than a household dog or cat.
On the date of travel, you’ll also need to supplement your pet’s kennel with the following materials, labels and security.
Make sure your animal meets applicable government regulations and complies with the U.S. Convention on International Trade in Endangered Species (CITES) Wild Fauna and Flora. Specific guidelines for the acceptance, care, handling and container requirements are published in the International Air Transport Association (IATA) Live Animal Regulations Manual. Unless there is a more restrictive policy, we adhere to the U.S. Department of Agriculture’s (USDA’s) Animal Plant and Health Inspection Service (APHIS) and the U.S. Fish & Wildlife Service (USFWS) guidelines in order to keep your animal as safe and comfortable as possible.
The information contained on this website is for general reference and guidance only. Please go to the USDA’s APHIS website for detailed instructions and information.
Extreme temperatures are tough on our beloved animals, so we’ll only provide animal transport when temperatures are safe and appropriate. Temperature restrictions are based on the actual or forecasted temperature(s) for each flight departure time and flight arrival time for each station on the itinerary.
We transport warm-blooded animals when ground temperatures are between 45 and 85 degrees Fahrenheit. This applies to origin, connection and destination cities.
We will NOT transport warm-blooded animals when ground temperatures are higher than 85 degrees Fahrenheit or less than 20 degrees Fahrenheit. This applies to origin, connection, and destination cities.
If ground temperatures are between 20 and 44 degrees Fahrenheit, then we require that you provide a letter of acclimation signed and dated by a licensed veterinarian. The letter of acclimation must state the exact lowest temperature between 20 and 44 degrees Fahrenheit that the animal may be exposed to. This applies to origin, connection, and destination cities.
We’ve provided a letter of acclimation you can give to your veterinarian, but if you’d like to provide one in a different format, please make sure the letter states that “the animal(s) in this shipment is acclimated to a temperature of [insert exact temperature between 20 and 44 degrees Fahrenheit].”
Please note that if your health certificate also includes an acclimation certificate, there is no need to complete the letter below. We only need one certified acclimation statement.
We will not transport warm-blooded animals if the actual or forecasted temperature(s) is outside of the range provided by the veterinarian in the acclimation letter. We will also not provide transport if the maximum amount of time that the animal may be exposed to temperatures below 44 degrees Fahrenheit is less than 45 minutes.
Cold-blooded animals are exempt from the American Airlines Cargo temperature restrictions. Please package all cold-blooded animals in accordance with the IATA Live Animal Regulations, which include heat or cold packs as needed. Learn more about the IATA regulations here.
If there is a change in temperature that is outside our acceptable range while the animal is in our care, we may contact you to pick up your pet in order to ensure its safety. If temperatures become unsafe at one of the connecting points during travel, the animal will be taken to a local kenneling facility — at no charge to you — for a comfort stop to play, eat and sleep until temperatures return to a safe range.
Our system has the capability to check the temperatures at departure and arrival times for each station in your pet’s routing. The best way to determine the temperatures is to visit our Facilities page and view current conditions. You’ll find the hourly temperatures for each station in your pets routing. These temperatures are identical to our system, however our stations have final say on temperature restrictions based on our system of record.
Example
Sparky the Dog will be flying from Los Angeles to Rochester, NY, with a layover in Chicago. Sparky will be dropped off at 5 a.m. for the following flights:
AA 1200 LAX-ORD 6:55 a.m. – 1 p.m.
AE 4089 ORD-ROC 2:55 p.m. – 5:35 p.m.
First, check the hourly forecast at LAX for the time frame of 6 a.m. to 7 a.m.
Then, check the hourly forecast at ORD for the time frame of 1 p.m. to 3 p.m.
Finally, check the hourly forecast at ROC for the time of arrival, the 5 p.m. hour.
It’s natural to want to monitor your precious cargo
from takeoff to landing, so we allow different types
of trackers to accompany shipments on our
aircraft. All tracking devices have been
approved for carriage.
We stand behind our family of products. In the event your pet does not travel on its booked flight due to circumstances within our control, we will refund 25% of the freight charges for PPS or 100% of the freight charges for ExpediteFS, provided they are dropped off within required time limits and have met all required documentation.
No refund will be paid if the delay was caused by weather conditions, mechanical problems, termination, diversion, postponement or delay of any flight because of force majeure, strikes, riots, civil commotion, international conditions, any governmental regulations, order demand or requirement, shortage of labor, fuel facilities, or labor difficulties or for any other reason beyond our control.
If, for any reason, we cannot complete the contracted travel or if the customer does not accept delivery of the animal at its final destination, the pet may be returned to its original location, and the shipper will be responsible for any and all related charges.
Our knowledgeable staff nationwide understands the need for accurate documentation to be filed with the many government agencies that oversee the safe importation of live animals. We can handle your furry friends at all ports of entry with a CDC officer on site, from any of our nine U.S. Regional offices. We work closely with the overseas agents, the airlines, and the terminal handlers, to assure that your pet gets home to you as soon as possible.
Your pets are your family, just as Coppersmith’s customers are our family. We treat every live animal shipment with care and consideration, taking transit, delivery, release, documentation and compliance very seriously. We understand that any single hiccup in the journey could be stressful for your animal and you so we rely on our decades of experience to ensure a smooth, gentle trip. Animals are a loving and important part of our lives. Coppersmith understands how much they mean to you and we do our best to facilitate that family reunion as though they are our own.
JPS Logictics uses advanced notification from overseas agents and airlines prior to an animal’s arrival. We submit the documents to Customs while in transit, ensuring all relevant agencies are ready to act upon their arrival. By monitoring the trip and travel for your pet, we attempt to minimize delays, reducing stress for you and your animal.
Different species of animals require different clearance procedures. Are veterinary certificates required? Are their shots current? Does my pet require quarantine? If so, how long? These are just a few of the many questions we answer before your pet is tendered to an airline for transport. Once we confirm that everything is in good order, then preparations begin.
